Returns & Exchanges

At Bradley Smoker, we stand behind the quality of our food smokers and accessories, offering a 30-day return policy for items in original, unused condition. If you are not completely satisfied with your purchase, we are here to ensure your return or exchange is handled efficiently.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Pack Your Items

  Carefully place the unused product in its original packaging, ensuring all manuals, power cords, and accessories are included to qualify for a full refund.

• 3.
  Label and Ship

  Clearly write your RMA number on the outside of the box and ship the package to our designated service center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method, typically within 7 to 10 business days.